365-Day Money-Back Guarantee
Our guarantee is in force for 365 days from the date of your invoice. You can return any product you purchased from us during that time period. Learn more here.
ReturnsYou can return any product you purchased from us within 365 of the date of your invoice. Return any unused portion of the product. Just pack the product securely and mail or UPS it back to us. If you have any questions about which shipping method to use, please let us know.
Please include a copy of your invoice or your order number. Call or email us if you don't know the order number. Returns are processed within 48 hours of our receiving them. If you want to exchange for another product, just let us know the product number(s) you want and the quantity. Your new order will be sent to you, along with an invoice showing your credit and the new charge to your account for the new products you want.
If you want a refund for a returned item, we can either mail you a check, or give you a credit on the same credit card you used to purchase the product. If you prefer a credit, we can set up a credit balance in your account, which you can use to make future purchases at any time in the future.
- What we will refund and what we won't. We will give you a refund, credit, or exchange for any product we have sold you.
We do not refund the following:
* Shipping charges
* Sales taxes
* Expedite charges
- We will confirm your returned product(s) by email or letter. Refunds will be sent as checks drawn on Skylighter Inc.'s account by mail. If your credit card account is credited for a refund, we will let you know by email.